Libro blanco de las ACES Pediátricas 2024

Libro Blanco de las ACES Pediátricas 2024 158 ❚ 22 B. COMMUNICATION 1 Create and sustain a relationship that is therapeutic for patients and supportive of their families/carers • Communicate with family honestly and supportively • Determine extent to which patient and parents/carers want to participate • Be present, pay attention to patient • Care and work collaboratively • Accept and explore patients feelings • Provide a sustainable relationship that allows for repair when mistakes are made • Be authentic, honest, admit and apologise for mistakes 2 Use effective listening, language and communication skills to facilitate the relationship • Recognise and select preferred and most effective mode of communication • Elicit, verify and provide information using effective nonverbal, verbal (questioning, explanatory) and writing skills • Use nonverbal cues, e.g eye contact, nodding, pausing • Use verbal skills, e.g. sign-posting, back tracking, reflecting, mirroring • Tailor information for patient's/family's needs and check understanding • Understand their perspective 3 Create an atmosphere of mutuality and respect through patient and parents'/carers' participation and involvement in decision making • Collaboratively set agenda for encounter • Include them in choices and decisions to the extent they desire • Explain the role of different healthcare professionals to the patients and parents/carers • Negotiate mutually acceptable plans in partnership with patients/carers and professionals 4 Work effectively with others as a member or leader of the health care team • Demonstrate respect, collaboration and cooperation • Ensure communication is adequate and clearly understood • Resolve conflict C. SITUATION AWARENESS 1 Understand situations, anticipate and identify problems, and recognise need for action 2 Integrate information from multiple sources 3 Prioritise actions, ensure patient safety and prevent errors